Olive Technologies FZE

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OLIVE Service Support Standard

We at OLIVE give equal emphasis to its personnel in making them understand what customer care and customer delight is all about. Therefore, the Management themselves oversees all activities relating to customer service. We have a team of able and well-qualified manpower to understand your requirement and provide you with tailor made solutions. We serve you better with

9 am to 6 pm call support service
All problems & complaints shall be solved within one working day depending on the nature of the problem
Prompt and continuous email service
Regular customer feedback mechanism
Use of Full fledged HRM management
Periodic research on customer satisfaction.

Request for Support

Updates and Release mailers

Release Mailer, December 2017

Release Mailer, July 2017

Release Mailer, April 2017

Introduction to Olive

Sharafi Group Investments L.L.C (MAHY Khoory)

Emirates Industrial Gases Co. LLC (Airtec)

Loujien Air Conditional Equipment Co. LLC

EMIRATES FIRE FIGHTING EQUIPMENT FACTORY LLC. (FIREX)

Align On Demand Labour Supply Services LLC

Aroma International Building Contracting (L.L.C)

STYRO: Styrofoam Polystyrene Manufacturer

Brunel: Global Recruitment & Custom Workforce Services

Privacy Policy

General

At Olive Technologies FZE, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of our Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to www.olivemiddleeast.com

Information Recorded and Use:

Personal Information

During the Registration Process, we request for your name and email address. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

Olive Technologies FZE will have access to third party personal information provided by you as part of using our Services. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Olive Technologies and solely as part and parcel of your use of Olive Products and Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and may deliver a onetime email. Your friend may contact us at info@olivemiddleeast.com to request that we remove this information from our database.

We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. Olive Technologies FZE is not responsible for the content and the Personal Information of the users elected to post within their testimonials.

Cloud Usage Details

Your usage of our products and services on Cloud with details such as time, frequency, duration and pattern of use, features used and the amount of storage used could be recorded by us in order to enhance your experience of our products, web sites and cloud Services and to help us provide you the best possible service.

Contents of your Company Details on Cloud

We store and maintain files, documents and other data stored in your Olive cloud account at facilities in the United Arab Emirates or on cloud service provider facilities. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your cloud account. Hence your files and data may remain on our servers even after deletion or termination of your Cloud account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of your user account will not be disclosed to anyone and will be accessible to employees of Olive only. We may scan the contents of your cloud user account for serving targeted advertisements only with your consent.

Cookies and Other Tracking Technologies

We may use temporary and permanent cookies to enhance your experience of our Product and web site Services. Temporary cookies will be removed from your computer each time you close your browser. If you have turned cookies off, you may not be able to use registered areas of the website. We may tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.

Technologies such as: cookies, beacons, tags and scripts are used by Olive Technologies FZE and our partners [such as reseller partners], affiliates, or service providers [such as Cloud, analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity may use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Behavioral Targeting/ Re-Targeting

We partner with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

With whom we share Information

We may need to share your Personal Information and your data to our affiliates, resellers, service providers and business partners solely for the purpose of providing our Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, web analytics. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases Olive Technologies will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your Cloud user account to law enforcement authorities if such disclosure is determined to be necessary by Olive Technologies FZE in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events.

We may need to provide access to your Personal Information and the contents of your cloud user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Olive Services.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing our Services, kindly contact Olive Customer Support Services at support@olivemiddleeast.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement at any time with or without a prior notice to you.

Olive Technlogies FZE web site may also supports third party widgets such as Facebook and Twitter buttons on the website that allow users to share articles and other information on different platforms. These widgets may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing it.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at info@olivemiddleeast.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.